Warranty & Product Return Policy

PRODUCT WARRANTY POLICY
 
Please inspect the goods carefully and check the products against the accompanying documents and warranty card (if any) before accepting delivery in order to protect your rights regarding product Exchange/Return and Warranty, and contact our Warranty Department using the information below for details on your product's warranty status.
 
VUA AN TOAN CO., LTD.

• Business location: Số 07 Nguyễn Đức Thuận, Phường 13, Q. Tân Bình, TP. Hồ Chí Minh  
  • Phone: 02838151045 - 0987 013 502
• Production facility: 1/13Z ấp Tiền Lân, xã Bà Điểm, huyện Hóc Môn, TP. Hồ Chí Minh  

PARTNER AGENT: PASSION LINK

• Hà Nội: 102 Ngỏ 194 Giải Phóng (Sát 192 Giải Phóng), P.Phương Liệt, TP.Hà Nội, Hoàng Mai, TP. Hà Nội 
  • Phone: 0363 785 530 
• Cần Thơ: 67 Nguyễn Đệ, P.Cái Khế, TP.Cần Thơ, P.An Hoà, Ninh Kiều, TP. Cần Thơ
  • Phone: 0795 905 508 
• Đà Nẵng: 104 Lý Thái Tông, P.Thanh Khê, TP.Đà Nẵng
  •  Phone: 0908006557
• Service hours:
  • Monday to Saturday: 8:00 AM – 12:00 PM and 1:30 PM – 5:30 PM daily
  • Sunday: Closed

 
All warranty service is carried out at Vua An Toan Co., Ltd.
 
1. Cases Covered By Warranty
- Damage or malfunction determined to be caused by a manufacturing defect, occurring within the valid warranty period.
- The product shows no signs of tampering or repair by a third party (unauthorized repair).
- The serial number and seal on the product and on the warranty card must match, remain intact, and show no signs of tearing, loss, or alteration.
- The goods have not been affected by environmental factors (water damage, corrosive chemicals, heat-related deformation).

2. Cases Not Covered By Warranty
- VAT reserves the right to refuse warranty service for products whose purchase origin at VAT cannot be verified.
- The product is beyond the period stated on the warranty card, or the warranty card has been lost.
- The warranty card or warranty seal is torn, incomplete, or missing, or the warranty seal has been re-applied or altered.
- The warranty card does not clearly state the serial number and purchase date.
- The serial number on the unit and on the warranty card do not match each other, or cannot be verified for any reason.
- Product defects caused by the user:
+ Does not meet the manufacturer's warranty conditions (cracked or broken housing, scratches, breakage, short-circuit/burning), or the customer opened the unit to repair it themselves.
+ The unit no longer retains 100% of its original condition.
+ Products damaged for the reasons above are not eligible for warranty or exchange/return. The Company can assist in forwarding the product for repair, with the repair cost borne by the customer.
- The product is damaged due to physical impact such as dropping, breakage, collision, scratches, dents, moisture, rust, or damage caused by fire or natural disaster.
- The product shows signs of damage caused by rodents or insect infestation.
- The product is damaged due to improper use not in accordance with the instruction manual, or use of an incorrect voltage.
- Accessories such as remote controls, remote-control batteries, power cords, signal cables, rectifiers, or unit fans that are damaged and cause fire or explosion.
- Unauthorized disassembly or structural modification of the product, improper use, or use of incorrect components.
- For products purchased at VAT that are beyond the warranty period, our Company will provide paid repair services.