Shipping & Delivery Policy
SHIPPING & DELIVERY POLICY AT VAT
Vua An Toan Co., Ltd. (VAT) provides in-home sales and cash-collection services within the inner-city area of the city.
- Please inspect the goods carefully and check the products against the accompanying documents and warranty card (if any) before accepting delivery. If a family member or acquaintance receives the goods on your behalf, they must still inspect the goods carefully before accepting them. Once delivery has been successfully completed, VAT is only responsible for technical defects caused by the manufacturer (in accordance with the Exchange/Return Policy and Warranty Policy); we are not responsible for any other circumstances.
- Please note: all products sold by VAT are accompanied by full supporting documents, such as: a sales invoice; and/or a delivery note; and/or a delivery record; and/or a VAT invoice (upon customer request). Customers therefore have the right to refuse delivery if none of the above four types of documents is provided; this is to ensure product quality, confirm that you are purchasing genuine VAT products, and protect your rights regarding product exchange/return.
- Delivery times may be later than expected for reasons such as: an incorrect customer address, the customer not being at home, delivery staff being unable to contact the customer, natural disasters, fire, etc. If the delay is caused by VAT, we will contact you to reschedule a suitable delivery time.
- If you have not received your order after the expected delivery time has passed, please contact us so that we can resolve the matter as quickly as possible. While waiting for delivery, if you wish to change your order (change the product, cancel the order, etc.) and the courier has not yet dispatched it, please notify VAT so that we can coordinate with the courier accordingly.
We currently offer the following delivery methods:
- Please inspect the goods carefully and check the products against the accompanying documents and warranty card (if any) before accepting delivery. If a family member or acquaintance receives the goods on your behalf, they must still inspect the goods carefully before accepting them. Once delivery has been successfully completed, VAT is only responsible for technical defects caused by the manufacturer (in accordance with the Exchange/Return Policy and Warranty Policy); we are not responsible for any other circumstances.
- Please note: all products sold by VAT are accompanied by full supporting documents, such as: a sales invoice; and/or a delivery note; and/or a delivery record; and/or a VAT invoice (upon customer request). Customers therefore have the right to refuse delivery if none of the above four types of documents is provided; this is to ensure product quality, confirm that you are purchasing genuine VAT products, and protect your rights regarding product exchange/return.
- Delivery times may be later than expected for reasons such as: an incorrect customer address, the customer not being at home, delivery staff being unable to contact the customer, natural disasters, fire, etc. If the delay is caused by VAT, we will contact you to reschedule a suitable delivery time.
- If you have not received your order after the expected delivery time has passed, please contact us so that we can resolve the matter as quickly as possible. While waiting for delivery, if you wish to change your order (change the product, cancel the order, etc.) and the courier has not yet dispatched it, please notify VAT so that we can coordinate with the courier accordingly.
We currently offer the following delivery methods:
1. Pick Up Directly At VAT
- Customers who come to purchase at the Company's head office and branches will receive their goods directly at our stores and branches.
- Please inspect the goods carefully and check the products against the accompanying documents and warranty card (if any) before accepting them.
- Our sales staff will provide you with full supporting documents, including a sales invoice; and/or a VAT invoice (upon customer request). You are entitled to request these documents from our sales staff if they are not provided promptly.
- Please inspect the goods carefully and check the products against the accompanying documents and warranty card (if any) before accepting them.
- Our sales staff will provide you with full supporting documents, including a sales invoice; and/or a VAT invoice (upon customer request). You are entitled to request these documents from our sales staff if they are not provided promptly.
2. Delivery To Your Home By VAT Staff
- For customers within the inner-city areas of Hanoi and Ho Chi Minh City, VAT staff will deliver goods to your home (upon request).
- In certain cases where the ordered product requires installation, has a high value, and the customer's address is in a province near, but outside, Hanoi or Ho Chi Minh City, VAT staff will also deliver goods to your home (upon request).
- Orders placed on a given day are typically delivered the following day.
- Our Logistics Department will contact you in advance so you can arrange a specific time and location for delivery.
- Please inspect the goods carefully as soon as you receive them from our delivery staff; if there is any issue with the type, design, quality, or quantity of goods that does not match your order, please notify us immediately so we can resolve it together. If there are no issues, please accept the goods and sign the delivery note.
- Upon receiving the goods, you will sign the delivery note and pay the delivery staff the full or partial (if a deposit has already been made) value of the purchased goods (including the product price + the shipping fee (if applicable) + the installation fee (if applicable)).
- If goods must be transferred from a remote warehouse to VAT's company or branch warehouse, our sales staff will contact you to renegotiate the delivery time.
- If, for any reason, VAT staff are unable to deliver on time, we will contact you and inform you accordingly.
- In certain cases where the ordered product requires installation, has a high value, and the customer's address is in a province near, but outside, Hanoi or Ho Chi Minh City, VAT staff will also deliver goods to your home (upon request).
- Orders placed on a given day are typically delivered the following day.
- Our Logistics Department will contact you in advance so you can arrange a specific time and location for delivery.
- Please inspect the goods carefully as soon as you receive them from our delivery staff; if there is any issue with the type, design, quality, or quantity of goods that does not match your order, please notify us immediately so we can resolve it together. If there are no issues, please accept the goods and sign the delivery note.
- Upon receiving the goods, you will sign the delivery note and pay the delivery staff the full or partial (if a deposit has already been made) value of the purchased goods (including the product price + the shipping fee (if applicable) + the installation fee (if applicable)).
- If goods must be transferred from a remote warehouse to VAT's company or branch warehouse, our sales staff will contact you to renegotiate the delivery time.
- If, for any reason, VAT staff are unable to deliver on time, we will contact you and inform you accordingly.
1. Delivery To Your Home Via Courier Service
- For customers in remote districts and provinces where VAT staff are unable to deliver, VAT will authorize a number of courier partners such as GHTK, GHN, Viettel Post, or other reputable delivery companies.
- When placing an order, please provide complete and accurate information as required to help us deliver your goods and process payment promptly. We are not responsible for delayed or lost deliveries resulting from inaccurate information provided by the customer.
- Delivery time depends on whether you choose express or standard shipping; these timeframes are indicative only.
- When placing an order, please provide complete and accurate information as required to help us deliver your goods and process payment promptly. We are not responsible for delayed or lost deliveries resulting from inaccurate information provided by the customer.
- Delivery time depends on whether you choose express or standard shipping; these timeframes are indicative only.
- Express delivery: from 2 to 3 days,
- Standard delivery: from 5 to 10 days
- Please inspect the goods carefully as soon as you receive them from the courier; if there is any issue with the type, quality, or quantity of goods that does not match your order, please notify us immediately so we can coordinate with the courier to resolve it.
2. Delivery Via Passenger Coach (Pickup At Bus Stations)
- This delivery method is typically used for customers in remote districts and provinces who have a trusted relative or acquaintance able to receive the goods via passenger coach.
- VAT will arrange delivery via passenger coach according to the customer's specific request.
- Please provide us with accurate coach information: the coach company/vehicle name, the name of the vehicle owner (or driver/assistant), the license plate number, arrival and departure times at the relevant bus stations, and any other relevant details.
- Please pay the full order value before VAT dispatches the goods, or the coach owner will collect full payment before accepting the goods. In addition, we recommend asking the coach owner (who receives the goods from VAT) to inspect the goods carefully before accepting them.
- VAT provides free shipping for orders valued at 1,000,000 VND (one million VND, even) or more, from VAT's company or branch to selected bus stations within a radius of under 10km (ten kilometers).
- In Hanoi, free delivery is available to the following bus stations: My Dinh, Giap Bat, Ha Dong, Nam Thang Long, Son La, and other stations within inner-city Hanoi.
- In Ho Chi Minh City, free delivery is available to bus stations such as: Mien Dong, Mien Tay, and other stations.
- VAT will arrange delivery via passenger coach according to the customer's specific request.
- Please provide us with accurate coach information: the coach company/vehicle name, the name of the vehicle owner (or driver/assistant), the license plate number, arrival and departure times at the relevant bus stations, and any other relevant details.
- Please pay the full order value before VAT dispatches the goods, or the coach owner will collect full payment before accepting the goods. In addition, we recommend asking the coach owner (who receives the goods from VAT) to inspect the goods carefully before accepting them.
- VAT provides free shipping for orders valued at 1,000,000 VND (one million VND, even) or more, from VAT's company or branch to selected bus stations within a radius of under 10km (ten kilometers).
- In Hanoi, free delivery is available to the following bus stations: My Dinh, Giap Bat, Ha Dong, Nam Thang Long, Son La, and other stations within inner-city Hanoi.
- In Ho Chi Minh City, free delivery is available to bus stations such as: Mien Dong, Mien Tay, and other stations.
SHIPPING FEES
1. Shipping Fees For Customers Located In Inner-City Hanoi And Ho Chi Minh City
- Note: The shipping fee does not include additional charges (installation fee, etc.) or the cost of transporting bulky goods.
- For orders valued at under 1,000,000 VND (one million VND, even), you will be charged an additional shipping fee, calculated based on distance, from VAT's headquarters within inner-city Ho Chi Minh City;
- For orders valued at 1,000,000 VND (one million VND, even) or more, you are entitled to FREE shipping.
- For orders valued at under 1,000,000 VND (one million VND, even), you will be charged an additional shipping fee, calculated based on distance, from VAT's headquarters within inner-city Ho Chi Minh City;
- For orders valued at 1,000,000 VND (one million VND, even) or more, you are entitled to FREE shipping.
2. Shipping Fees For Customers Located In Districts And Provinces Outside Central Hanoi And Ho Chi Minh City
- For customers in remote districts and provinces (not located within inner-city Hanoi or Ho Chi Minh City and therefore not eligible for free shipping), the shipping fee will be advised specifically by our sales staff at the time of transaction.
- For shipping via passenger coach, please contact and pay the fee directly to the coach company.
- For bulky goods or goods weighing 50kg or more, the fee will vary depending on location and the customer's requirements; our sales staff will advise the specific fee at the time of transaction.
- If you request that VAT staff perform installation directly at your home, we will charge an additional fee (installation fee, etc.) determined on a case-by-case basis at the time of transaction.
- In certain special cases, you may be required to pay an additional fee if the installation staff need to purchase accessories not included with the product (this amount may not be shown on the sales invoice).
Note: shipping fees and additional charges will be confirmed more precisely by our Sales staff. These fees will be shown on the sales invoice together with the value of the goods.
Your feedback helps us improve the quality of VAT's service in order to serve our customers ever better. For any further details or questions, please contact us via our Customer Care department:
VUA AN TOAN CO., LTD.
- For shipping via passenger coach, please contact and pay the fee directly to the coach company.
- For bulky goods or goods weighing 50kg or more, the fee will vary depending on location and the customer's requirements; our sales staff will advise the specific fee at the time of transaction.
- If you request that VAT staff perform installation directly at your home, we will charge an additional fee (installation fee, etc.) determined on a case-by-case basis at the time of transaction.
- In certain special cases, you may be required to pay an additional fee if the installation staff need to purchase accessories not included with the product (this amount may not be shown on the sales invoice).
Note: shipping fees and additional charges will be confirmed more precisely by our Sales staff. These fees will be shown on the sales invoice together with the value of the goods.
Your feedback helps us improve the quality of VAT's service in order to serve our customers ever better. For any further details or questions, please contact us via our Customer Care department:
VUA AN TOAN CO., LTD.
- Business location: 07 Nguyễn Đức Thuận, Phường 13, Q. Tân Bình, TP. Hồ Chí Minh
- Phone: 02838151045 - 0987 013 502
- Production facility: 1/13Z ấp Tiền Lân, xã Bà Điểm, huyện Hóc Môn, TP. Hồ Chí Minh
PARTNER AGENT: PASSION LINK
- Hà Nội: 102 Ngỏ 194 Giải Phóng (Sát 192 Giải Phóng), P.Phương Liệt, TP.Hà Nội, Hoàng Mai, TP. Hà Nội
- Phone: 0363 785 530
- Cần Thơ: 67 Nguyễn Đệ, P.Cái Khế, TP.Cần Thơ, P.An Hoà, Ninh Kiều, TP. Cần Thơ
- Phone: 0795 905 508
- Đà Nẵng: 104 Lý Thái Tông, P.Thanh Khê, TP.Đà Nẵng
- Phone: 0908006557
- Service hours:
- Monday to Saturday: 8:00 AM – 12:00 PM and 1:30 PM – 5:30 PM daily
- Sunday: Closed
Need direct assistance with policies or orders?
Vua An Toàn customer support team is always ready to assist you via Hotline: 0777.044.777 — 0987 013 502
